Shipping Policy

Shipping Policy

At MOUSM, we are committed to delivering your handcrafted equestrian products with care and efficiency. Please read our shipping policy to understand how your orders are processed, shipped, and delivered.

Processing Time

  • All orders are processed within 2–4 business days.

  • Since our tack sets and leather products are handcrafted, certain custom or made-to-order items may require additional time. We will notify you in case of any delay.

Shipping Methods & Delivery Time

  • We ship worldwide through trusted courier partners such as DHL, FedEx, UPS, and India Post EMS.

  • Estimated delivery time:

    • Domestic (India): 3–7 business days

    • International: 7–15 business days (depending on destination and customs clearance)

Shipping Charges

  • Shipping costs are calculated at checkout based on order weight, size, and destination.

  • For international orders, customs duties, taxes, or additional fees (if any) are the responsibility of the buyer.

Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number so you can track your package in real time.

Damaged or Lost Packages

  • We ensure careful packing, but if your product arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.

  • In case of lost shipments, we will assist in filing a claim with the courier service.

Contact Us

If you have any questions regarding shipping, please reach out to us at:
📧 sales@mousm.com
📞 +91 9936 267 931

Indian Manufacturer of Premium Western Equestrian Leather Tack

MOUSM is a premier India-based leather manufacturing company specializing in high-quality Western-style equestrian products. With over two decades of experience, we have earned a reputation for excellence in the design and craftsmanship of Western tack, including headstall and breast collar sets, saddling gear, and other custom equestrian accessories.

Our journey is built on a foundation of innovation, superior craftsmanship, and uncompromising attention to detail, which sets us apart in the global Western tack industry. At MOUSM, we combine traditional leatherworking techniques with modern aesthetics to deliver products that meet the highest standards of performance and style.

We are proudly recognized as an OEM manufacturer and government-approved exporter by the Council for Leather Exports (CLE), DGFT, and the Export Promotion Council of Uttar Pradesh. This recognition is a testament to our commitment to quality, reliability, and ethical business practices.

Our deep understanding of the Western equestrian market and constant engagement with the latest trends in tack and handicrafts have enabled us to successfully export to major importers across the United States and beyond. Today, MOUSM stands as a trusted partner for quality Western tack, serving wholesalers, retailers, and equestrian brands seeking exceptional craftsmanship and timely delivery.

Whether you're a horse rider, a reseller, or a brand looking for authentic Western leather gear, MOUSM delivers products you can trust—crafted with pride, precision, and a passion for excellence.